Last updated: 11 Nov 2025

Welcome to the Support Center for QwicksApp, your one-stop guide for using our Self-Checkout and Online Ordering features.
Whether you’re shopping in-store, placing an online order, or making payments, our team is here to help ensure a smooth experience every time.

⚙️ 1. Getting Started

Download & Setup

  • Install QwicksApp from Google Play or the App Store.
  • Register using your mobile number or email ID.
  • Allow location access to view nearby stores.

Using the App:

  • Choose between Self-Checkout (in-store) or Online Ordering (from home).
  • Add products to your cart by scanning barcodes or browsing store items.
  • Pay securely within the app via UPI, card, or wallet.

🛒 2. Common Topics & Troubleshooting

🔹 Self-Checkout Issues

If you’re facing issues while scanning or paying in-store:

  • Ensure your camera permissions are enabled.
  • Check internet connectivity before scanning.
  • Confirm that you’re connected to the right store (auto-detected via GPS).
    If the issue persists, send a screenshot or short description to support@mobble.in.

🔹 Online Order Issues

For delayed or failed orders:

  • Go to My Orders → Order Details to check the current status.
  • If an order shows as “Failed” or “Pending,” please wait a few minutes — payments are often revalidated automatically.
  • If the payment was deducted but order not confirmed, contact us with:
    • Order ID
    • Transaction ID
    • Date & Time of Purchase

We’ll verify with our partner store and payment provider within 24–48 hours.

🔹 Payment Problems

If your payment failed or was charged twice:

  • Check if the amount was debited from your bank or wallet.
  • Refunds for failed transactions are processed automatically within 3–5 business days.
  • For assistance, share your transaction reference number with our support team.

🔹 App Crashes or Loading Errors

If the app crashes or won’t load properly:

  • Update to the latest version of the app.
  • Clear cache and restart your device.
  • Make sure your device has at least 500 MB of free storage.

If problems persist, email us your:

  • Device model & OS version
  • App version
  • Description of issue (screenshots if possible)

🧾 3. Managing Orders & Receipts

  • View all your past purchases in the “Orders” section.
  • Tap any order to view the digital invoice.
  • For return or refund assistance, contact support with your Order ID.

💡 4. Feature Assistance

🏪 Store Discovery

  • Allow location access to automatically detect nearby stores.
  • You can also manually search nearby stores by name.

💳 Payments

  • We support UPI, credit/debit cards, and digital wallets.
  • All transactions are encrypted and processed securely through authorized payment partners.

📦 Delivery / Pickup

  • For online orders, you can choose Home Delivery or Store Pickup before checkout.
  • Delivery times and availability may vary by store.

🔒 5. Account & Data Privacy

Your data and payment information are secure.
We use bank-grade encryption and do not store your UPI PIN or card details.

For more information, visit our Privacy Policy.

🕒 6. Support Hours

Our customer support team is available:
🕘 Monday – Saturday: 9:00 AM to 7:00 PM (IST)
📅 Closed on Sundays and public holidays

📩 7. Contact Us

Need help? Reach out to us anytime via:
📧 Email: support@mobble.in
🌐 Website: www.qwicksapp.com
🏢 Developer / Company Name: SENTHIL NAVIGATIONS Pvt. Ltd.
📍 Address: No.7, Reddykuppam Road, Saidapet, Chennai – 600015. Tamilnadu, India.

We aim to respond to all queries within 24 to 48 hours.

🚨 8. Escalation Path

If your issue remains unresolved after contacting support, you can escalate it to our senior team by marking your email subject as “ESCALATION“:
📩 support@mobble.in

Please include your ticket ID or previous email thread for faster resolution.

🧭 9. Need Urgent Help?

For time-sensitive issues such as:

  • Payment deducted but order not received
  • Self-checkout failure after payment
  • App crash during transaction

Please mark your email subject as:
👉 “URGENT: [Issue Summary]”
Our team will prioritize your case.

✅ 10. Developer Contact (Required for App Stores)

Developer / Company Name: SENTHIL NAVIGATIONS Pvt. Ltd.
Support Email: support@mobble.in
Website: www.qwicksapp.com
Office Address: No.7, Reddykuppam Road, Saidapet, Chennai – 600015. Tamilnadu, India.